Conversational automation in .NET for national-scale support
Intent handling and dialog flows in ASP.NET, orchestrated by Blip, with explicit fallback routing to human agents. Built at Sonda for Claro, Vivo, Embraer and Sodexo.
Constraint
Claro, Vivo, Embraer and Sodexo needed to absorb high interaction volumes without growing support headcount.
Decision
Intent handling and dialog flows in ASP.NET orchestrated through Blip, with explicit fallback routing so anything the classifier could not match reached a human instead of failing.
Result
Lower response times and operational cost across national-scale accounts.
Role
Software Developer
Sonda · Jan 2019 - Aug 2022
Stack
C#
ASP.NET
Blip
SQL Server
MongoDB
What I did
Built conversational systems and process automation in .NET for Claro, Vivo, Embraer and Sodexo
Intent handling, dialog flows and fallback logic, a direct precursor to today's agent work
Created integrations for authentication, incident management and data processing pipelines
Improved backend stability and maintainability across business-critical flows